Not getting anywhere with a letter from the authorities? Send it to us. We'll try to help!

We provide support for bureaucratic problems. We help free of charge with the following topics among others:

Our volunteers support you with individual online counselling. You can contact us through the following channels. We will reply within 48 hours.

WhatsApp +49 1573 5996595

SMS +49 1573 5996595

Voicemessage +49 30 233 213 00


Contact form

We process personal data you send to us in accordance with our Data Privacy Policy.

What is the LIFE Initiative?

The LIFE Initiative helps with bureaucratic problems. If you need help with a letter from a government agency, can't fill out forms or your residence permit is expiring, you can contact us. We will try to find a solution together. If we can't help directly, we try to find other support. Our free help is aimed at refugees, migrants or Germans with little money. Our employees work as volunteers. They are not paid for their work but give advice in their free time.

How will I be helped?

We always help online. You can decide if you want to talk to us via WhatsApp, email, or phone. We treat each request individually. In a personal conversation, we discuss the specific problem and look for a solution in a timely manner.

In which language will the advice be provided?

We can speak with you in German or English at any time. After consultation, we may also be able to advise you in Arabic, French, Italian, Russian and Spanish. If you do not speak any of these languages well, you will need to find someone to translate for you.

Does the LIFE Initiative share any of my information?

No. The LIFE Initiative is a non-profit association that works 100% independently and does not pass on any data to government agencies. All information is kept strictly confidential.

With which questions can the LIFE Initiative not help?

The LIFE Initiative can only help people who are in Germany. We do not provide advice on entering Germany. Our help is aimed at people in need who have little or no income and assets. We help with problems with offices and authorities. We cannot help with questions about finding a place to live or a job, or with health problems.

When do we get back to you?

After you send us a message, we will contact you within 48 hours. In a first phone call, we try to better understand your problem.

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