Get in contact with us!

Please answer the following questions so that we can check your request. We are a volunteer team and help you find solutions to bureaucratic problems free of charge. However, we are not lawyers or professional experts.

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Name *

First name is sufficient

What problem do you have? *

• Immigration office / residence permit
• BAMF / asylum procedure
• Job centre / social benefits
• Other problem / no answer

Describe the problem with the immigration office: *

• My residence permit is about to expire
• I need approval from the immigration office (e.g. for a new job)
• The immigration office does not answer me
• Other problem / no answer

Describe the problem in the asylum procedure: *

• I have received a (negative) asylum decision
• I have been waiting for the asylum decision for a very long time
• I would like to work during the asylum procedure
• I would like to move during the asylum procedure
• I need help at the beginning of my asylum procedure
• Other problem / no answer

Describe the problem with social benefits: *

• I would like to know if I am entitled to a social benefit (‘Bürgergeld’/unemployment benefit etc.)
• I need help with applying for social benefits
• I need help with a letter from the job centre/office
• I need help with certain conditions or eligibility requirements for social benefits
• I need help with a rejection notice, repayment claim or objection
• Other problem / no answer

We cannot review notices (Bescheide), assist with refunds (Rückforderungen) or objections (Widersprüchen), and do not provide legal advice.

Describe your problem: *

For example, have you received a letter from an office?

In which languages can we speak to you? *

• German
• English
• Other languages

If help is required in a language other than German or English, we cannot always help or it may take longer.

Other languages: *

Are you willing to speak to us via WhatsApp-Call or telephone? *

• Yes
• No (in this case online counselling is not possible)

Telephone number *

How can we talk to you? *

• WhatsApp call and messages
• Telephone
• Email

Email *

What form of counselling do you want? *

• Online counselling (from a volunteer)
• Just a reply by message (no online counselling)
• Counselling in person on site or help from a lawyer (not offered by LIFE)

Our volunteers will accompany you in your search for a solution, but they are not professionell experts or lawyers.

Are you willing to answer questions about yourself? (Residence status, place of residence, income) *

• Yes
• No (not now)

If you do not answer now, we will have to ask you the questions later.

Your nationality: *

• German
• EU citizenship
• Other nationality

What is your nationality? *

What is your current residence status in Germany? *

• Aufenthaltstitel (Residence permit)
• Aufenthaltsgestattung (Asylum Procedure)
• Duldung (Tolerated Stay)
• I do not currently live in Germany (online counselling is usually not possible)
• Other

Which residence title do you have exactly? *

• Residence permit after a positive asylum decision
• Residence permit for study or vocational training
• Residence permit as a skilled worker / Blue Card
• Niederlassungserlaubnis (Permanent residence permit)
• Other

Exact name of the residence title or further details:

Paragraph or purpose of residence (e.g. study)

Since when have you been living in Germany

Your current place of residence: *

Place of residence or federal state.

Information about your income: *

• I receive Bürgergeld, Grundsicherung, Wohngeld or AsylbLG payments.
• I have a low income and am eligible for assistance*.
• I have sufficient income and am not eligible for assistance*. (In most cases, online counselling is not possible)
• I cannot answer the question and would like to be contacted.

* You are eligible for assistance if you have less than € 2,815 gross income and less than € 15,500 in assets (at least € 1,200 additional income is permitted for each additional household member). As a non-profit organisation, we are only allowed to support people in need.

have? have us

Further information about your request for help:

• I am already receiving help from a lawyer or a counselling centre.
• My problem has a deadline of less than 14 days.

What help do you receive from a lawyer or advice centre?

Further information about the help you would like to receive:

Consent to data processing: *

• I agree to the data processing policy.
• I do not consent (we will not be able to advise you).

With your consent, you allow the LIFE Initiative e.V. to process the data you provide to us as part of the counselling process. This may also involve sensitive data within the meaning of Article 9 (1) GDPR (e.g. about your ethnic origin). We process your data in accordance with our privacy policy (see: life-initiative.org/en/datenschutz). You can revoke your consent at any time by sending us a message. The legality of the data processing until your revocation remains unaffected by this.

Send

We will reply within 48 hours.

You can also contact us via the following channels.

WhatsApp +49 1573 5996595

SMS +49 1573 5996595

Voicemessage +49 30 233 213 00

E-Mail info@life-initiative.org

Questions about donations or membership

by e-mail to: office@life-initiative.org

Questions about volunteering

by e-mail to: jobs@life-initiative.org

Data protection information

When you contact the LIFE Initiative e.V., Oranienstraße 203, 10999 Berlin, we process personal data that you send us in order to handle your request according to our data protection policy at https://www.life-initiative.org/en/datenschutz.