Request questionnaire - LIFE Initiative

Please answer the following questions so that we can check your request.

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Name *

First name is sufficient

Consent problem to

What problem do you have? *

Immigration office / residence permit
BAMF / Asylum procedure
Job center / social benefits
Other problem / no answer

Describe the problem with the immigration office: *

My residence permit is about to expire
I need permission from the immigration office (e.g. for a new job)
The immigration office does not answer me
Other problem / no answer

Describe the problem in the asylum procedure: *

I have received a (negative) asylum decision
I have been waiting for the asylum decision for a very long time
I would like to work during the asylum procedure
I would like to move during the asylum procedure
I need help at the beginning of my asylum procedure
Other problem / no answer

Describe the problem with social benefits: *

I would like to know if I am entitled to a social benefit (‘Bürgergeld’/unemployment benefit etc.)
I need help applying for social benefits
I need help with a letter from the job center/office
I need help with certain conditions or eligibility requirements for social benefits
I need help with a rejection notice, reclaim or appeal
Other problem / no answer

We cannot review notices (Bescheide), assist with refunds (Rückforderungen) or objections (Widersprüchen), and do not provide legal advice.

Description of your problem: *

For example, have you received a letter from a government agency? (You do not need to repeat the information you have already sent us.)

Type of communication

In which languages can we speak with you? *

German
English
Other languages

If advice is required in a language other than German or English, we cannot always help or it may take longer.

Other languages: *

Are you ready to talk to us via WhatsApp or phone? *

Yes
No (in this case, online advice is not possible)

Background: In order to check your bureaucratic problem, we always have a 5 to 10-minute phone call before placing you with a volunteer. Phone calls are also sometimes made with the volunteers. We offer different languages.

Clarification on calls via WhatsApp or telephone *

I want to send my request without agreeing to conversations via WhatsApp or phone. I understand that in this case, consultation from LIFE is usually not possible.

To change your preference, select Yes to the question “Are you willing to talk to us via WhatsApp or phone?”

Telephone number (if we do not have it yet)

Enter your WhatsApp number if you want us to contact you via WhatsApp. Without WhatsApp we can only call German numbers.

Phone number *

Enter your WhatsApp number if you would like us to contact you via WhatsApp. Without WhatsApp, we can only call German numbers.

How can we talk to you? *

WhatsApp conversation and messages
Telephone
e-mail

When are you normally easy to reach?

Mornings (8-12 o'clock)
Lunch/afternoon (12-16 h)
Evening (4-8 p.m.)

Email (if we do not have it yet)

E-mail *

What kind of counseling do you want? *

Online advice from a volunteer (conversations via WhatsApp or telephone are possible)
Just a short reply by message (no content-related counselling)
Help in finding local advice or lawyers' offices

Our volunteers will support you in your search for a solution, but they are not experts or lawyers. Without online advice, we cannot provide any substantive assessments on bureaucratic issues. We work online and do not offer on-site counseling or accompaniment to appointments.

Clarification about the form of counselling *

I understand that LIFE does not provide a substantive assessment of bureaucratic issues by message.

In some cases, we can provide brief information on how you can get help. If you would like online counseling, please change your answer to the question "What kind of counseling do you want?".

Clarification about the form of counselling *

I understand that LIFE does not provide on-site advice or legal assistance.

In some cases, we can give you advice on how to find local advice centers or lawyers' offices. We do not have access to free legal help.

Personal data

Your nationality: *

German
EU citizenship
Other nationality
I don't want to answer the question

What is your nationality? *

What is your current residence status in Germany? *

Aufenthaltstitel (Residence permit)
Aufenthaltsgestattung (Asylum Procedure)
Duldung (Tolerated Stay)
I do not currently live in Germany (online advice is usually not possible)
Other / no answer

Which residence permit do you have exactly? *

Residence permit after positive asylum decision
Residence permit for study or training
Residence permit as a skilled worker / Blue Card
Niederlassungserlaubnis (Permanent residence permit)
Other / no answer

Exact name of the residence permit or other details:

Paragraph or purpose of residence (e.g. studies)

How long have you lived in Germany?

Your current place of residence: *

Place of residence or federal state.

Information about your income: *

I receive Bürgergeld, Grundsicherung, Wohngeld or AsylbLG payments.
I have a low income and am eligible for assistance*.
I have sufficient income and am not eligible for assistance*. (In most cases, online counselling is not possible)
I cannot answer this question and would ask you to contact me.

* You are eligible for assistance if you have less than € 2,815 gross income and less than € 15,500 in assets (at least € 1,200 additional income is permitted for each additional household member). As a non-profit organisation, we are only allowed to support people in need.

Clarification on your income *

I would like to send my request, although LIFE will probably not be able to help me because of my income.

Perhaps you can find helpful information at Handbuch Germany or ask a question in the forum.

Your request for help

More information about your help request:

I am already receiving help from a lawyer or a counseling center.
For my problem there is a deadline of less than 14 days.

What help do you get from a lawyer or a counseling center?

More information about the help you would like to receive:

Would you like to send us documents related to your inquiry now?

I would like to upload documents.

Upload documents or letters from authorities to your request:

Drag & Drop Files, Choose Files to Upload

Consent to data processing: *

I agree to the data processing policy.

With your consent, you allow the LIFE Initiative e.V. to process your data that you provide to us in the context of the consultation. This may also involve sensitive data within the meaning of Article 9 (1) GDPR (e.g. about your ethnic origin). We process your data in accordance with our privacy policy (see: life-initiative.org/datenschutz). You can withdraw your consent at any time by sending us a message. The legality of the data processing until your revocation remains unaffected by this.

Thank you! We will reply within 48 hours at the latest.

We are a volunteer team and help find solutions to bureaucratic problems free of charge. However, we are not lawyers or experts.

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