Note Erstgespräch (first contact call)

• Our assistance is free of charge.
• We are not providing legal advice.
• Our volunteers will assist you in finding a solution, but they are not experts or lawyers and will need to conduct their own research.
• This is a preliminary call to understand your problem and, if possible, find someone who can support you.

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possible for or

CRM Number (without #) *

Name (call conducted by) *

Did the call with the client work out? *

• Erstgespräch (first contact call) took place
• No response from the client (first contact attempt) or call was postponed. I will try again.
• No response from the client (two or more unsuccessful attempts). I Return the case to the organizational team.

What is the preferred language for coaching? *

• German
• English
• Arabic
• Russian
• Turkish
• Other language:

If support is requested in a language other than German or English, we cannot always help or it may take longer.

Other preferred language: *

What other languages are possible for coaching?

• German
• English
• Arabic
• Russian
• Turkish
• Other languages:

Other possible languages: *

Core problem area *--- Select Choice ---Ausländerbehörde (Immigration office) in generalExtension of residence titelApplication/change residence title (Work/study/family)Work permit from AusländerbehördeNiederlassung/Einbürgerung (Settlement/naturalization)Deportation/LeavingAsylum procedure in generalAsylum application/Dublin casesAsylum decision/complaint/search for lawyerResidence requirement/accommodation/movingJob center/BürgergeldSocial welfare office (Sozialamt)Other social benefits (e.g. ALG1/housing benefit (Wohngeld))Child benefit (Kindergeld)/Unterhalt/birth/familyOther (e.g. employer/university/health/insurance)

Please select the most urgent problem.

What is the issue at hand? *

Client's first name

Place of residence

Nationality *

Current residence status *

• Aufenthaltstitel (Residence Permit)
• Aufenthaltsgestattung (Asylum Procedure)
• Duldung (Tolerated Stay)
• German Citizenship
• EU freedom of movement
• In Germany without documents
• Lives abroad

Further information on residence status:

If possible, exact name of the residence permit (paragraph or purpose of residence)

Since when in Germany

Eligibility for assistance (low-income): *

• Yes
• No
• Unclear, please explain

As a non-profit organisation, we can only help people in need. To be eligible, a person must have a gross income of less than €2,815 and assets of less than €15,500 (plus additional income of €1,200 or more for each additional household member).

Details regarding eligibility

Which authority is involved?

Can documents be sent as photos?

What specific help is requested? *

Is a lawyer or counseling center already involved? *

• Yes
• No
• Not specified

Lawyer or counseling center

Urgency

• Low
• Medium
• High

How did the person find out about us?

• Google
• Personal Recommendation
• Unknown
• Other

Other contact method

Other information or comments

If given, details about marital status, employment, housing situation,

Are there possible reasons against coaching? *

• No reasons against coaching recognised
• Request does not fit thematically (e.g. job or flat search)
• Problem requires legal assistance or is too complex (e.g. reclaims, objections, possible criminal offences)
• Acute need for action within a few days
• Only brief information and no counselling desired
• Expectations of counselling do not fit (e.g. expert or on-site counselling desired)
• Other advice centre or law firm actively involved in solving the problem
• Person lives abroad
• Person not eligible for assistance (income too high)
• Communication may not be possible due to language barriers

Further information on possible reasons against coaching:

Your assessment of whether the problem fits the LIFE Initiative

Senden

We will inform you within approximately 2 days whether we can help. A volunteer may contact you directly to take on the case.

Please inquire if there is no data consent in the CRM.