Impact report of client work

With this assessment, we evaluate the results of the social coaching provided by the LIFE Initiative. This questionnaire also serves for archiving purposes after personal data has been deleted from the CRM system. Only anonymized information may be provided in this questionnaire.

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Name Volunteer

Case number *

Implementation of social coaching *

• Contact was established with the client.
• Contact with the client was not established.

Personal questions

Gender identity (client) *

• Female
• Male
• Miscellaneous
• Not specified

Age group (client) *

• Under 18
• 18 to 29 years
• 30 to 44 years
• 45 to 59 years
• 60 and older
• Not specified

Region of origin (country) by nationality (client) *

• Germany
• EU
• Middle East
• Asia and Pacific
• Latin America
• North America
• Turkey
• Ukraine
• Russia
• India
• Other/ Unknown

of you overcoming

Questions about the case and coaching

Main language(s) of the coaching *

• German
• English
• Russian
• Arabic
• Turkish
• Farsi/ Dari
• Spanish
• Other

Duration of the coaching

• Up to 14 days
• 2 - 8 weeks
• Longer than 2 months

Time spent coaching you as a volunteer per week (on average)

• Under 30 minutes
• 30 to 60 minutes
• 60 to 90 minutes
• Over 90 minutes

Main topics of the coaching *

• Entry to Germany/ family reunification
• Asylum application/ asylum procedure
• Residence permit
• Impending deportation
• Social benefits (citizens' allowance, basic income support, AsylbLG)
• Work permit/ search for work
• Housing benefit/ housing problems/ housing search
• Health insurance/ health problems
• Child education/ school/ child benefit
• Language course/ problems finding a course of study/ training
• Other

What coaching activities were implemented? *

• Discussion to take stock
• Research, information transfer, exchange of solutions
• Support with communication with authorities (e.g. writing a letter, help with forms, ...)
• Involvement or search for advice centers/lawyers
• Other

How was the coaching completed *

• The coaching was completed (for the time being) after reaching a goal. (Later follow-up possible.)
• The client does not respond several times.
• The coaching was ended by the client.
• The coaching was terminated by LIFE.
• Other

How would you rate the experience you gained from the coaching as a volunteer?

Gain new information and insights: *

• very high
• Rather high
• partly/partly
• Rather low
• very low

Gain in communication skills: *

• very high
• Rather high
• partly/partly
• Rather low
• very low

Enjoy working together: *

• very high
• Rather high
• partly/partly
• Rather low
• very low

Based on your contact with your client, to what extent can you assess the impact of the coaching on him/her? *

• Good (I can assess the effect well for the most part).
• Means (I can estimate the effect approximately or with uncertainty).
• Bad (I can only assess the effect to a very limited extent).
• Not at all (I can't assess the effect at all).

What is your assessment of the effect of coaching in terms of...:

... the gain in information for the client: *

• very high
• Rather high
• partly/partly
• Rather low
• very low

... the successful overcoming of a bureaucratic problem: *

• very high
• Rather high
• partly/partly
• Rather low
• very low

... the contribution to improving the client's current life situation: *

• very high
• Rather high
• partly/partly
• Rather low
• very low

... the client's self-confidence and skills for future goals and problems: *

• very high
• Rather high
• partly/partly
• Rather low
• very low

... the perceived overall satisfaction of the client: *

• very high
• Rather high
• partly/partly
• Rather low
• very low

Conclusion

Other comments on insights, communication or challenges of the coaching (please only anonymized, without names of clients):

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Thank you for your answers and your cooperation!